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Frequently asked questions

Eye examinations

Do I need an appointment?

We recommend it. We have one examination room and three optometrists, so slots are genuinely limited — walk-ins are welcome but may wait. Book a slot here.

Which examination should I choose?

If you simply need to check whether your prescription has moved, a Vision Test is enough. If it has been a couple of years, or you have a family history of glaucoma or diabetes, choose a Standard or Comprehensive examination — those include retinal and pressure checks that a refraction alone will not catch. If you are unsure, book a Standard and we will tell you honestly if you need more.

Can I choose my optometrist?

Yes. Each has a different focus — complex prescriptions, progressive dispensing, contact lenses — and their days differ. The booking page shows who is in when.

How long does it take?

Between fifteen minutes for a vision test and an hour for a paediatric examination with vision therapy assessment. Allow extra time if you plan to choose frames afterwards; that is the part people underestimate.

Prescriptions and lenses

Can you use a prescription from another optometrist?

Yes, if it is recent. We will still take our own fitting measurements — pupillary distance and fitting heights are specific to the frame you choose, not to the prescription, and no external prescription includes them.

My last progressives never felt right. Will these?

Usually the problem was centring rather than the prescription. Bring the old pair when you come; measuring where the corridor actually sat on your face tells us a great deal in about a minute.

How long do lenses take?

It depends on the prescription and the coatings — a simple single-vision lens is quick, while a high-index progressive with a bespoke tint is surfaced to order. We will give you a date at the time of dispensing rather than a guess now.

Do you do bespoke tints?

We do, mixed in-house. It is the same work behind the Vintage Wall. Any depth or gradient you like, on prescription or plano.

Buying

Why can't I add some frames to my basket?

Pieces from Cartier, Chanel, Henry Jullien and Daniel Swarovski are held at the boutique and fitted in person. At those price points a frame chosen from a photograph is a frame chosen badly, so we ask you to request a private viewing instead.

Can I order prescription lenses online?

You can choose and reserve the frame online, but the lenses are dispensed at the boutique. The measurements have to be taken on your face in the frame you have chosen.

Are the Vintage Wall pieces original?

Yes — original frames from the nineties and early two-thousands, with original hardware, usually finished with our own tints. They are single pieces, so when one goes it is gone.

Aftercare

Can you adjust or repair spectacles you didn't sell me?

Yes. Bring them in — re-fitting, nose pads, hinges and ultrasonic cleaning are often done while you wait.

Do you fit contact lenses for first-time wearers?

Yes, and we include a training session covering insertion, removal, hygiene and care. Nobody leaves without being able to handle their own lenses confidently.

Not answered here?

Call +91 98990 16027 or write to customercare@optique.in